TERMS OF SERVICE

Last Updated: May 24, 2025

1. PARTIES

On the one hand, Muhammet Safa Demirdağ, residing at “Yunusemre Mah. Bursa Cd. 63/10 Denizli/Pamukkale”, Pamukkale Tax Office / Tax ID Number 2840598730 (hereinafter referred to as the “SERVICE PROVIDER”), and on the other hand, the natural or legal person who declares their information through registration/order forms on the Site or via other communication channels for the purpose of purchasing and/or using the products and services (“Services”) offered by the SERVICE PROVIDER via the SERVICE PROVIDER’s website "veribu.tr" or other sales channels, and who electronically approves/accepts this Agreement (hereinafter referred to as the “CUSTOMER” and/or “USER”), have concluded this Service and Usage Agreement (hereinafter referred to as the “Agreement”) under the terms and conditions set forth below.

Hereinafter in the Agreement, the CUSTOMER/USER and the SERVICE PROVIDER shall be referred to individually as a “Party” and collectively as the “Parties.”

The CUSTOMER, for the purpose of benefiting from the Services offered by the SERVICE PROVIDER, declares and undertakes that they have read and understood this Agreement and accept all the terms and rules specified in the Agreement. The CUSTOMER’s placement of a Service order via the Site and/or commencement of using the Services shall mean that this Agreement has been accepted.

2. DEFINITIONS

• Services: Web hosting (shared, VPS, VDS, dedicated server, etc.), domain name registration, SSL certificates, email services, and other related services offered by the SERVICE PROVIDER.

• User Content: Any data, text, software, code, music, sound, photographs, graphics, video, messages, or other materials uploaded, hosted, processed, or transmitted by the CUSTOMER to the SERVICE PROVIDER’s servers.

• AUP (Acceptable Use Policy): The policy detailing the acceptable and prohibited uses of the Services, which is an integral part of this Agreement and published on the Site.

• SLA (Service Level Agreement): The agreement containing the SERVICE PROVIDER's commitments regarding service interruptions and uptime (if any and separately specified).

• Force Majeure: Unforeseeable events beyond the control of the Parties, such as natural disasters, fire, flood, earthquake, war, acts of terrorism, cyber-attacks (DDoS, etc., beyond the reasonable control of the SERVICE PROVIDER), strikes, lockouts, epidemics, widespread and prolonged interruptions in energy and communication infrastructure beyond the control of the SERVICE PROVIDER, legal regulations, or orders from official authorities.

• Site: The SERVICE PROVIDER’s website located at "veribu.tr" and its affiliated subdomains.

3. SCOPE OF SERVICES

3.1. The SERVICE PROVIDER undertakes to provide services in accordance with the features of the Service package selected and paid for by the CUSTOMER, as specified on the Site.
3.2. The details of the Services (disk space, bandwidth, CPU, RAM, number of email accounts, etc.) are as specified on the Site and in the CUSTOMER panel.
3.3. The SERVICE PROVIDER reserves the right to make changes to the Service features or infrastructure in line with technological developments, operational requirements, or legal obligations. Such significant changes will be notified to the CUSTOMER via the Site or email within a reasonable period инфекция (generally at least 15-30 days) in advance.
3.4. Domain name registration services are subject to the rules and policies of the relevant registration authorities (ICANN, .TR Domain Name Administration, etc.). The CUSTOMER is obliged to comply with these rules.

4. CUSTOMER OBLIGATIONS

4.1. Accurate Information: The CUSTOMER undertakes that all information provided during registration and thereafter (identity, contact, billing, etc.) is accurate, current, and complete. It is the CUSTOMER's responsibility to promptly update any changes to this information. The CUSTOMER is responsible for any problems (service interruption, legal issues, etc.) that may arise due to incorrect or incomplete information.
4.2. Account Security: The CUSTOMER is solely responsible for the security and confidentiality of the passwords and other access information for the account allocated to them (customer panel, FTP, email, database, etc.). The CUSTOMER is responsible for any damages that may arise from sharing this information with third parties or from unauthorized use. The SERVICE PROVIDER must be informed immediately in case of suspicious situations or if a security breach is noticed.
4.3. User Content Responsibility:
* The CUSTOMER is solely and exclusively responsible for all User Content (website files, databases, emails, etc.) hosted, published, transmitted, or processed on our servers and for all actions related to this content.
* User Content may not be contrary to the laws of the Republic of Turkey, international agreements, general morality, and decency.
* Content that infringes upon copyrights, trademarks, patents, trade secrets, or other intellectual property rights may not be hosted, distributed, or facilitated.
* Content that promotes illegal activities (gambling, fraud, terrorism propaganda, etc.), contains hate speech, is pornographic (especially child pornography, which is strictly prohibited and will be immediately reported to legal authorities), or distributes or hosts malicious software (viruses, trojans, malware, ransomware, spyware, etc.) is strictly prohibited.
4.4. Resource Usage and System Performance:
* The CUSTOMER agrees not to exceed the defined resource limits (CPU, RAM, disk space, bandwidth, I/O, inode, process count, etc.) of the purchased hosting package. Limits are specified on the Site or in the CUSTOMER panel.
* If excessive resource usage negatively affects the service quality of other CUSTOMERS or threatens server stability, the SERVICE PROVIDER reserves the right to restrict or suspend the relevant service or demand additional fees, with prior warning or, in urgent cases, without warning.
* In shared hosting services, the fair sharing of server resources is essential. For sites that continuously consume high resources, an upgrade to higher packages may be requested.
4.5. Data Backup Responsibility and Data Loss:
* The SERVICE PROVIDER may offer system-wide or CUSTOMER account backup services at specific intervals. However, this backup service is provided as a courtesy and is not under the primary responsibility or guarantee of the SERVICE PROVIDER. The consistency, timeliness, and completeness of backups are not guaranteed.
* The CUSTOMER is primarily and entirely responsible for regularly backing up their own data (website files, databases, emails, configuration files, etc.) and for securely storing these backups.
* Data loss caused by the CUSTOMER: The SERVICE PROVIDER cannot be held responsible in any way for data loss occurring due to the CUSTOMER's own error, negligence, intentional deletion, faulty coding, security vulnerabilities in software used by the CUSTOMER (CMS, plugins, themes, etc.), malicious software uploaded or run by the CUSTOMER, unauthorized access resulting from theft of CUSTOMER account information, or other reasons under the CUSTOMER's control.
* The CUSTOMER should not refrain from taking their own backups by relying on the SERVICE PROVIDER's backup service.
4.6. Software Licenses and Updates: The CUSTOMER is responsible for the licenses of all software (excluding the operating system, if not managed by the SERVICE PROVIDER), scripts, themes, plugins, and other applications installed or used on their servers, and for keeping this software updated and secure. The CUSTOMER is responsible for any problems (data breaches, hacking, etc.) that may arise due to outdated or vulnerable software.
4.7. Acceptable Use Policy (AUP): The CUSTOMER accepts and undertakes to comply with the AUP published on the Site, which is an integral part of this Agreement, and other policies (e.g., Spam Policy). Violation of the AUP may result in the immediate suspension or permanent termination of the service without warning.
4.8. Legal Demands and Cooperation: The CUSTOMER accepts that the SERVICE PROVIDER is obliged to comply with requests from legal authorities (providing information, removing content, etc.) and undertakes to cooperate with the SERVICE PROVIDER in this process.

5. SERVICE PROVIDER OBLIGATIONS

5.1. The SERVICE PROVIDER will make reasonable commercial efforts to keep the necessary infrastructure, technical hardware, and software updated and operational to provide the committed Services to the CUSTOMER.
5.2. The SERVICE PROVIDER will take industry-standard technical and administrative measures to ensure the confidentiality and security of CUSTOMER data. However, 100% security cannot be guaranteed due to the nature of the internet environment. Details are provided in the "Privacy Policy" and "KVKK Clarification Text."
5.3. The SERVICE PROVIDER will offer technical support services through the channels (support system, email, phone, etc.) and during the hours specified on the Site. The scope of support is limited to the SERVICE PROVIDER's infrastructure, server hardware, and directly offered services (hosting control panel, basic server software). Third-party software installed by the CUSTOMER, website coding issues, and CUSTOMER-caused configuration errors are generally outside the scope of support or may be subject to additional charges.
5.4. The SERVICE PROVIDER will notify the CUSTOMER of planned maintenance work (infrastructure updates, hardware changes, etc.) as early as possible, usually at least 24-48 hours in advance, via email or an announcement on the Site. Prior notification may not be possible for urgent and mandatory interventions (critical security vulnerabilities, hardware failures, etc.).
5.5. The SERVICE PROVIDER, within the scope of the backup service it offers (if any), does not guarantee that backups are taken and stored regularly. This service is an additional convenience and does not remove the CUSTOMER's own backup responsibility.

6. FEES AND PAYMENT

6.1. Service fees are calculated based on the current prices stated on the Site and in the selected currency. VAT and other taxes are specified separately.
6.2. Payments are made in advance at the beginning of the service period according to the payment period selected by the CUSTOMER (monthly, quarterly, semi-annually, annually, etc.).
6.3. Renewal fees are invoiced to the CUSTOMER before the service end date. For payments not made by the due date, the SERVICE PROVIDER reserves the right to suspend the service (usually 7 days after the last payment date) and, after a certain period (usually 7 days after suspension), to delete the data and terminate the service completely. Legal default interest may be applied for late payments.
6.4. The SERVICE PROVIDER reserves the right to change service fees. Price changes will be effective immediately for new CUSTOMERS and from the next renewal period for existing CUSTOMERS, and the CUSTOMER will be notified at least 30 days in advance.
6.5. Domain name registration, renewal, transfer fees, and services involving third-party costs such as SSL certificates and license fees are generally non-refundable. For other services, the refund policy is subject to the "Refund Policy" clearly stated on the Site. Refund conditions (e.g., within the first 7-15 days, not exceeding certain resource usage, etc.) are clearly defined.

7. TERM AND TERMINATION OF THE AGREEMENT

7.1. This Agreement enters into force upon the CUSTOMER's completion of the Service order, payment, and the SERVICE PROVIDER's confirmation of the order, and remains valid for the service period selected by the CUSTOMER.
7.2. At the end of the service period, unless a cancellation request is submitted by the CUSTOMER via the customer panel or by written notification and the relevant renewal fee is paid, the service is automatically renewed for the same period (if auto-renewal is active).
7.3. Termination by CUSTOMER: The CUSTOMER may request to terminate their service before the end of the service period via the customer panel or by written notification (email, support ticket). Refunds for prepaid fees are subject to the "Refund Policy" and the relevant clauses of this Agreement.
7.4. Termination by SERVICE PROVIDER:
* If the CUSTOMER materially breaches this Agreement, the AUP, or other supplementary policies (especially illegal content, spam, misuse of system resources, etc.), the SERVICE PROVIDER may immediately suspend or terminate the service without warning or with a short warning period.
* In case of non-payment by the due date and failure to pay within the granted additional period.
* In cases of legal obligations, court orders, or force majeure.
* If the CUSTOMER engages in inappropriate, threatening, or harassing behavior towards SERVICE PROVIDER personnel.
7.5. Data After Termination: In the event of termination of the Agreement for any reason (CUSTOMER cancellation, non-payment, breach of agreement, etc.), the SERVICE PROVIDER reserves the right to delete all User Content and data belonging to the CUSTOMER on its servers without further notice to the CUSTOMER and without incurring any liability. The CUSTOMER is responsible for backing up all their data before the service termination. The SERVICE PROVIDER has no obligation to store or recover data after termination.

8. PRIVACY AND PERSONAL DATA PROTECTION

8.1. The Parties undertake to protect the confidential information of the other Party (trade secrets, CUSTOMER lists, financial information, technical know-how, etc.) learned within the scope of this Agreement and not to share it with third parties without legal obligations or the written consent of the relevant Party. This obligation shall continue even after the termination of the Agreement.
8.2. The SERVICE PROVIDER will process, protect, and take necessary measures for the personal data belonging to the CUSTOMER in accordance with the Personal Data Protection Law No. 6698 (KVKK) and other relevant legislative provisions. Detailed explanations on this matter are provided in the "Privacy Policy" and "KVKK Clarification Text" published on the Site, and these documents are an integral part of this Agreement.

9. INTELLECTUAL PROPERTY

9.1. Software (control panel interface, etc.), designs, trademarks, logos, and other intellectual property rights offered by the SERVICE PROVIDER belong to the SERVICE PROVIDER or its licensors. The CUSTOMER is granted only a limited, non-transferable right to use the Services for their intended purpose.
9.2. The CUSTOMER represents and warrants that they own all intellectual property rights to their User Content or have the necessary licenses and permissions. The CUSTOMER undertakes that the User Content does not infringe upon the intellectual property rights (copyright, trademark, patent, etc.) of third parties. The CUSTOMER is responsible for all claims and lawsuits that may be directed against the SERVICE PROVIDER in this regard.

10. LIMITATION OF LIABILITY

10.1. The SERVICE PROVIDER offers its Services "as is" and "as available." No express or implied warranty is given that the Services will be uninterrupted, error-free, secure, or meet all of the CUSTOMER's expectations.
10.2. The SERVICE PROVIDER cannot be held liable in any way for indirect, incidental, special, punitive, or consequential damages (loss of profit, loss of data, loss of reputation, business interruption, CUSTOMER's liabilities towards their own customers, etc.) that the CUSTOMER or third parties may suffer, even if the possibility of such damages has been reported.
10.3. The total financial liability of the SERVICE PROVIDER for any claim arising out of or in connection with this Agreement or the Services shall in no event exceed the total service fee paid by the CUSTOMER for the relevant service within the last 1 (one) month prior to the date the event causing the damage occurred.
10.4. Disclaimer for Data Loss: The CUSTOMER accepts the risk of data loss due to hardware failures (disk failure, RAM error, etc.), software errors, unexpected system problems, cyber-attacks, viruses, or other unforeseeable technical problems that may occur on server hardware, despite the SERVICE PROVIDER's best commercial efforts. Although the SERVICE PROVIDER will make reasonable efforts to recover data in such cases, it cannot be held responsible for data loss arising from such events. This clause reinforces the CUSTOMER's own backup responsibility stated in Article 4.5.
10.5. Force Majeure: The SERVICE PROVIDER cannot be held responsible for interruptions, delays, disruptions, or data loss in its Services due to force majeure events beyond its control. The obligations of the Parties shall be suspended during the period of force majeure.
10.6. The SERVICE PROVIDER is not responsible for security vulnerabilities, performance issues, or legal violations caused by the CUSTOMER's website content, applications, or software uploaded by the CUSTOMER.

11. ACCEPTABLE USE POLICY (AUP)

The CUSTOMER accepts and undertakes to comply with the current Acceptable Use Policy (AUP). Prohibited activities specified in the AUP include, but are not limited to:

• Sending unsolicited bulk email (Spam), buying/selling email lists, phishing, identity theft.

• Hosting or distributing illegal (drug, weapon sales, gambling, etc.), pornographic (especially materials involving child abuse), violence- or terrorism-promoting, hate speech-containing, or defamatory content.

• Unauthorized distribution or hosting of materials infringing on intellectual property rights such as copyrights, trademarks, patents, or trade secrets (software, music, movies, etc.) (Warez, Nulled scripts, etc.).

• Attempting to violate system or network security (hacking, port scanning, organizing or mediating DoS/DDoS attacks, network sniffing, etc.).

• Excessive consumption of server resources (CPU, RAM, network traffic, disk I/O) in a way that negatively affects other users; cryptocurrency mining (generally prohibited); file sharing/downloading (torrent clients, warez sites, etc.), video/audio streaming (generating heavy traffic), using as a public proxy, VPN, or TOR exit node (generally prohibited in shared hosting).

• Distribution, hosting, or running of malicious software (viruses, malware, ransomware, spyware, botnet C&C, etc.).

• Running IRC servers, bots, or eggdrops (generally prohibited).

Violation of the AUP may result in the immediate and unannounced suspension or termination of services and the initiation of legal proceedings. The SERVICE PROVIDER reserves the right to evaluate AUP violations at its sole discretion.

12. AMENDMENTS TO THE AGREEMENT

The SERVICE PROVIDER reserves the right to unilaterally change or update this Agreement and its annexes (AUP, Privacy Policy, SLA, etc.) at any time, at its sole discretion. Changes will become effective from the date they are published on the SERVICE PROVIDER’s Site. Significant changes (usually price, basic scope of service, etc.) will be notified to the CUSTOMER via their registered email address within a reasonable period (usually at least 15-30 days) in advance. The CUSTOMER's continued use of the Services after the changes are published and/or notified means that they accept the revised terms of the Agreement. The CUSTOMER is responsible for regularly checking the current Agreement.

13. NOTICES

All notices within the scope of this Agreement will be made by the SERVICE PROVIDER to the CUSTOMER's registered email address in the system via electronic mail or through the CUSTOMER panel. Notices to be made by the CUSTOMER to the SERVICE PROVIDER must be made through the support system, registered email address, or official communication channels specified on the Site. The CUSTOMER is responsible for keeping their contact information (especially email address) up to date. Notices sent to the email address are deemed to have been served at the time of sending.

14. GOVERNING LAW AND JURISDICTION

The laws of the Republic of Turkey shall apply to the resolution of any disputes arising from the interpretation, application, and validity of this Agreement, and to any disputes that may arise between the parties.

15. SEVERABILITY

If any article, provision, or term of this Agreement is determined to be invalid, illegal, or unenforceable for any reason, this shall not affect the validity, legality, and enforceability of the remaining articles, provisions, or terms of the Agreement, and they shall remain in full force and effect.

16. WAIVER

The failure or delay of either Party to exercise any right, power, or privilege under this Agreement shall not operate as a waiver thereof, nor shall any single or partial exercise of any right preclude any other or future exercise of that right. Any waiver will be valid only if made in writing and signed by the waiving Party.

17. ENTIRE AGREEMENT

This Agreement, together with its annexes (AUP, Privacy Policy, SLA (if any), and other documents accepted in the order form), constitutes the entire agreement and final expression of the Parties. This Agreement supersedes all prior oral or written agreements, representations, undertakings, and discussions between the Parties on the subject matter. No representation, promise, or undertaking not expressly stated in this Agreement shall be binding.

18. EVIDENTIARY AGREEMENT

The Parties accept, declare, and undertake that in disputes arising from this Agreement, the commercial books and records of the SERVICE PROVIDER, computer records (including log records, email correspondence, database records), CUSTOMER panel records, and documents such as microfilm, microfiche, and sound recordings shall constitute conclusive and exclusive evidence within the meaning of Article 193 of the Code of Civil Procedure No. 6100.

BY ORDERING SERVICES, REGISTERING ON THE SITE, AND/OR COMMENCING USE OF THE SERVICES, THE CUSTOMER DECLARES AND UNDERTAKES THAT THEY HAVE CAREFULLY READ AND UNDERSTOOD THIS AGREEMENT AND ALL ITS REFERENCED ANNEXES, AND UNCONDITIONALLY ACCEPTS ALL ITS PROVISIONS.